About us.

Digipolitans doesn’t change companies. We empower companies to change themselves, in order to stay ahead in a hybrid world.

Hence, we operate in company. Being pragmatic, together with our clients. We co-define, co-create and co-execute tangible, (fast) executable, hands-on and sprints to speed up our client’s digital transformation, innovation and its execution, in a continuously changing and fast-moving hybrid world.
 
We pilot our clients in the innovation driver's seat. Fueled by our experts and expertise (and maybe yours in the future). Powered by Digipolitans’ easy understandable transformation models. Tailored to our client’s organization and ambitions. 

We have a track record of tangible and measurable success, guiding leading companies in telco, media, banking, sports and other industries. This to change themselves and accelerate transformation, innovation and especially its execution with a clear focus on performance: our client’s leveraging cost and revenue efficiency.

About you.

As all Digipolitans’, you love to cut the digital transformation crap. You have a positive and pragmatic mindset. You are able to simplify complexity. And above all: you get energy by letting your clients shine, generating fast and tangible success.
 
Our future Customer Experience (CX) Expert will work together with an enthousiastic team of specialists in related digital domains. This team is honoured to be working for established Belgian and international brands such as: The Royal Belgian Football Association; VRT; Proximus;
SMEG; DSTNY and many more. All wanting to improve and offer a top notch customer experience.


Your skills:​

•  2 to 5 years of experience in a digital (strategy) role
• Experience in customer journey mapping and design thinking is a plus
• Strong affinity with customer-centric thinking strategy and execution
• Knowledge of customer satisfaction metrics (NPS, CSAT, CES)
• Analytical and logical mindset to think solution-focused with our customers
• Feel comfortable to interact with clients and colleagues on a personal and professional level

What we expect
​from you.

We want you to have fun. And bringing fun in the team. Performance management is one of the domains we exploit, in order to leverage our client’s revenue and cost efficiency. You will work hand in hand with our experts in other domains, such as intelligence, product & pricing, digital marketing, digital channels, digital media and e-sales.

As a Customer Experience Expert, you:

• You assist clients in their ambition to turn customer centricity into action. Going from strategy to execution and follow-up
  
• You take the lead in / or contribute to presentations, workshops and brainstorming sessions
• You assist our clients with end-to-end transformations, focussing on the teams, processes and objectives
• You build a strong relationship with the client
• You are flexible and like to tackle a variety of customer challenges
• You follow new trends and insights and share this knowledge with the team

What you could
​expect from us.

Thanks God it’s Monday! That’s the spirit we are aiming for. Powered by a great team and great clients.

You will:​

• Get huge opportunities for general and in-depth progression
• Working as an employee or freelance
• Will support AAA companies and play in digital transformation champions league
• Will be rewarded with a competitive salary and extra fringe benefits
• Operate at diverse workplaces: Digipolitans, our clients and home
• Will make you a real Digipolitan
• Will join regular and cool team activities

You + us = awesome

Convinced? You feel like a Digipolitan? 
Don’t wait and apply now. Just send your full CV to aline@digipolitans.com.

Apply now